To enhance the security of your account, Datto has launched a new caller entitlement process. For more information, see Partner Authentication for Support Phone Calls.

Datto RMM: Splashtop Connections from a Mac OS Endpoint Open in a Hypervisor Instead of as a Direct Connection

Follow

Issue

When I try to connect a Splashtop session directly from a Mac OS endpoint, it opens in my hypervisor instead of as a direct connection. 

Environment

  • Datto RMM
  • Splashtop
  • Mac OS

Cause

Existing VMWare settings are preventing direct Splashtop connection. 

Resolution

This solution is for machines that previously connected through a VMWare hypervisor. Other hypervisors may cause similar issues and require similar configuration changes.

1. On the Mac endpoint, open the VMWare app and navigate to Virtual Machine menu → Settings → Default Applications.

2. Turn off Open your Mac files and web links using Windows applications.

3. Open Splashtop from the AEM Web Portal.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage