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Datto RMM: Splashtop Connections from a Mac OS Endpoint Open in a Hypervisor Instead of as a Direct Connection

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Issue

When I try to connect a Splashtop session directly from a Mac OS endpoint, it opens in my hypervisor instead of as a direct connection. 

Environment

  • Datto RMM
  • Splashtop
  • Mac OS

Cause

Existing VMWare settings are preventing direct Splashtop connection. 

Resolution

This solution is for machines that previously connected through a VMWare hypervisor. Other hypervisors may cause similar issues and require similar configuration changes.

1. On the Mac endpoint, open the VMWare app and navigate to Virtual Machine menu → Settings → Default Applications.

2. Turn off Open your Mac files and web links using Windows applications.

3. Open Splashtop from the AEM Web Portal.


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