Datto RMM: Agent Service Does Not Start on Mac OS



The Datto RMM Agent service does not start on Mac OS


  • Datto RMM
  • Mac OS


When this occurs. the agent icon in the menu bar is red and the About section shows an error similar to the screenshot below:

Figure 1: Datto RMM Agent service error (click to enlarge)

To resolve, Check that the device's hostname ends in .local. If not you must associate the loopback address ( with the hostname in the device's hosts file:

1. Open a terminal session on the device and run the following:

sudo sh -c 'echo " $(uname -n)" >> /etc/hosts'

2. Reboot the device.

If the issue persists, contact Datto RMM Technical Support.

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