The Datto RMM Agent service does not start on Mac OS
- Datto RMM
- Mac OS
When this occurs. the agent icon in the menu bar is red and the About section shows an error similar to the screenshot below:
To resolve, Check that the device's hostname ends in .local. If not you must associate the loopback address (127.0.0.1) with the hostname in the device's hosts file:
1. Open a terminal session on the device and run the following:
sudo sh -c 'echo "127.0.0.1 $(uname -n)" >> /etc/hosts'
2. Reboot the device.
If the issue persists, contact Datto RMM Technical Support.