Issue
When you try to disable the Two-Factor One-Time password from the link in the OTP Token login screen, you see the error message, "The To number [phone number] is not a valid phone number."
Environment
- Datto RMM
Cause
This occurs when the phone number added in My Info uses the 00xx country code format.
Figure 1: The invalid phone number error (click to enlarge)
Solution
Change the phone number format to +xx. For example, the number 00441234567890 should be changed to +441234567890.
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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .
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