This article discusses troubleshooting common issues with Datto RMM VNC connections.
- Datto RMM
When the Datto RMM Agent initially installs, it automatically installs UltraVNC (UVNC) on the endpoint. If you have difficulties connecting with UVNC, consult the troubleshooting steps below.
Conflicting VNC Versions
Is there currently another version of VNC installed on the machine?
Are there handshake failures in the Datto RMM log files?
Object Reference Errors
Are there object reference errors in the Datto RMM log files?
If there are other problems occurring it would be beneficial to run the Comstore Component to uninstall conflicting versions of VNC.