We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page.

Datto RMM: Agent Fails to Install With Error “Faulting Module Name: KERNELBASE.dll”

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Issue

When attempting to install the Datto RMM agent on an endpoint, you see the following error message:

Faulting application name: AgentSetup_Managed.exe, version: 0.0.0.0, time stamp: 0x4f410ee5
Faulting module name: KERNELBASE.dll, version: 10.0.14393.1770, time stamp: 0x59bf2bcf
Exception code: 0xe06d7363
Fault offset: 0x000c2552
Faulting process id: 0x1e40
Faulting application start time: 0x01d367929b23e403
Faulting application path: C:\DLagent\AgentSetup_Managed.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 95feb3f5-5112-4a4b-b366-55a46435f33b
Faulting package full name:
Faulting package-relative application ID:

Environment

  • Datto RMM

Causes

  • The installation of the Microsoft .NET Framework on the endpoint is corrupt.
  • Residual files in %Program files(x86)%\CentraStage and %Programdata%\CentraStage\ folders prevent installation. 

 Resolution

On the endpoint machine, run the .NET Repair tool from Windows or an SFC /scannow operation from an elevated Command Prompt session to resolve the issue.

If the issue persists, perform a clean uninstall, then reinstall the agent. Contact Datto RMM Support if you need further assistance. 

Additional Resources


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