Datto RMM: Agent Fails to Install With Error “Faulting Module Name: KERNELBASE.dll”



When attempting to install the Datto RMM agent on an endpoint, you see the following error message:

Faulting application name: AgentSetup_Managed.exe, version:, time stamp: 0x4f410ee5
Faulting module name: KERNELBASE.dll, version: 10.0.14393.1770, time stamp: 0x59bf2bcf
Exception code: 0xe06d7363
Fault offset: 0x000c2552
Faulting process id: 0x1e40
Faulting application start time: 0x01d367929b23e403
Faulting application path: C:\DLagent\AgentSetup_Managed.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 95feb3f5-5112-4a4b-b366-55a46435f33b
Faulting package full name:
Faulting package-relative application ID:


  • Datto RMM


The installation of the Microsoft .NET Framework on the endpoint is corrupt.


On the endpoint machine, run the .NET Repair tool from Windows or an SFC /scannow operation from an elevated Command Prompt session to resolve the issue.

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