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Datto RMM: What should I do if I am having trouble with the Datto RMM Agent?

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Question

What should I do if I am having trouble with the Datto RMM Agent?

Environment

  • Datto RMM

Answer

Run the Agent Health Check Tool

The Agent Health Check Tool is a PowerShell script that serves as a troubleshooting and diagnostic tool for the Datto RMM Agent. Download the Agent Health Check Tool here.

Index

How to run the tool

  1. Download the Agent Health Check Tool (.zip file) by clicking on the hyperlink above.
  2. Extract the contents of the .zip file. It contains a .txt file and the Health Check Tool.
  3. Right-click on the Agent Health Check Tool script (.ps1 file) and select Run with PowerShell.
  4. If you are unable to resolve an issue with the tool, contact Customer Support with the output file from the script. Refer to Zip the folder and contact Support.

Considerations

The Agent Health Check Tool does not come in component form as it has been designed to triage devices where the Agent may not be capable of running components.
  • The Tool must be run with administrative privileges for a full system analysis. If the Tool is not run as an Administrator, it will recognize this and prompt the user to either run as an Administrator or continue regardless. Without administrative privileges the Tool will be unable to access some operational Agent data located within C:\Windows\System32.

  • If the log files do not appear in the same directory as the Tool, check C:\Windows\System32 as some applications may alter the path.

Which checks does the tool perform?

Zip the folder and contact Support


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