Datto RMM: How can I create Datto RMM sites from pre-existing PSA accounts?

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Question

How can I create Datto RMM sites from pre-existing PSA accounts?

Environment

  • Datto RMM

Answer

Accounts created in PSA do not automatically create corresponding Datto RMM sites. However, the PSA integration in Datto RMM can create and map new Datto RMM sites by following the steps in this article.

Follow all steps in the PSA integration guide before proceeding.

1. In RMM, navigate to Setup → Autotask.
2. Click Rerun mapping analysis...
3. After mapping analysis completes, choose Create new sites and click Accept and Continue...

Figure 1: Current Mapping Rules (click to enlarge)

​4. Navigate to Sites and verify that your new sites populated in your environment.


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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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