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Datto RMM: How do I uninstall conflicting versions of VNC?

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Question

How do I uninstall conflicting versions of VNC?

Environment

  • Datto RMM

Answer

Datto RMM installs and uses UltraVNC (UVNC) when using the VNC functionality within the Agent Browser. If a device has version of VNC installed, it could cause problems such as VNC instances conflicting with one another.

You can either uninstall the conflicting versions manually by using the viewer's included uninstaller, or by running our ComStore Component to automate the process. The Comstore Component will remove viewers such as RealVNC, TightVNC or another instance of UVNC, and reinstalls only the UVNC service Datto RMM will use.


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