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Datto RMM: Why Does My Antivirus Flag Splashtop As Unsafe?

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Question 

Why does my antivirus flag Splashtop as unsafe?

Environment

  • Datto RMM

Answer

Sometimes, the SSUService ImagePath registry key does not include quotations in its image path. Some antiviruses consider this a vulnerability and will flag Splashtop to be flagged as unsafe. 

Resolution

1. Add quotations around the image path for the registry key in question:
HKLM:\SYSTEM\ControlSet001\Services\SSUService\ImagePath

2. Download and run the Splashtop Key Quoter as a job against the device in question

Additional References

 


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