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Datto RMM: Real-Time Monitoring Data and Performance Graphs Are Not Populating

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Issue

Real-time monitoring data and performance graphs are not populating.

Environment

  • Datto RMM

Cause

When you see real-time monitoring not populating any data for performance counter monitors or any monitor related to disk, CPU or memory, this suggests an issue with performance counters on the local device.

Resolution

1. On the desktop, click the Windows icon, then type cmd. Right-click the command prompt and select Run as Administrator.

Figure 1: The Command prompt in the Windows menu (click to enlarge)

2. Type lodctr /r and press enter. You will see the following message:

Info: Successfully rebuilt performance counter setting from system backup store

Figure 2: The Windows administrative command prompt (click to enlarge)

3. Click the Windows icon and type services, then click the Services desktop app. 

Figure 3: The Services desktop app in the Windows menu (click to enlarge)

4. Right-click on the CentraStage service, then select Restart from the drop-down menu.

Figure 4: The Services window (click to enlarge)

5. In the Datto RMM web portal, go to the policies tab. Switch monitoring policies off, then on. When finished, push the changes and verify the real-time monitoring data displays properly. 

After pushing the changes, the real-time monitoring data may take several minutes to display correctly. 

Additional Resources


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