How can I change PSA queues for tickets created via Agent Browser?
- Datto RMM
You can use Datto RMM to take tickets created from the Agent Browser and route them to another queue. This is useful for tickets which are also associated with PSA queues.
To change a queue, follow these steps:
1. In Datto RMM, navigate to Setup → Autotask.
2. In the Sync section, next to the Ticket Integration toggle, click Setup.
3. Change the queue for End Client Agent to your desired one using the Queue drop-down.
4. Click Save Changes.