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Datto RMM: How can I change PSA queues for tickets created via Agent Browser?

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Question

How can I change PSA queues for tickets created via Agent Browser?

Environment

  • Datto RMM

Answer

You can use Datto RMM to take tickets created from the Agent Browser and route them to another queue. This is useful for tickets which are also associated with PSA queues.

To change a queue, follow these steps:

1. In Datto RMM, navigate to Setup → Autotask.

2. In the Sync section, next to the Ticket Integration toggle, click Setup.

Figure 1: Sync & Setup (click to enlarge)

3. Change the queue for End Client Agent to your desired one using the Queue drop-down.

Figure 2: End Client Agent & Queue (click to enlarge)

4. Click Save Changes.

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Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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