ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Datto RMM: Custom Agent Branding Does Not Update



You configured custom branding and pushed it to all devices, but agent branding on the devices does not update.


  • Datto RMM


  • Agent branding requires certain specifications when being used; the branding used does not meet Datto RMM specifications
  • Datto RMM faulted when downloading/applying the branding.


Verify your branding files meet Datto RMM's custom branding criteria. If they meet the criteria, but the branding still fails to apply:

1. In Windows Explorer on the endpoint machine, delete the following folder:  C:\ProgramData\CentraStage\Brand

2. Go to the Services desktop app and restart the Datto RMM agent service.

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.