Issue
You configured custom branding and pushed it to all devices, but agent branding on the devices does not update.
Environment
- Datto RMM
Cause
- Agent branding requires certain specifications when being used; the branding used does not meet Datto RMM specifications
- Datto RMM faulted when downloading/applying the branding.
Resolution
Verify your branding files meet Datto RMM's custom branding criteria. If they meet the criteria, but the branding still fails to apply:
1. In Windows Explorer on the endpoint machine, delete the following folder: C:\ProgramData\CentraStage\Brand
2. Go to the Services desktop app and restart the Datto RMM agent service.