We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page.

Datto RMM: How Do I uninstall and reinstall Splashtop?



How do I uninstall and reinstall Splashtop?


  • Datto RMM


Download the software from the Datto RMM ComStore

1. Log into the Datto RMM ComStore. Click the ComStore tab, then search for Splashtop.

Figure 1: The Datto RMM ComStore (click to enlarge)

2. Download the Splashtop Uninstaller and Pre-install Splashtop Streamer.

3. Run the Splashtop Uninstaller as a job on the affected endpoint. Wait for the uninstall to complete.

4. Run the Pre-Install Streamer as a job on the affected endpoint. Wait for it to complete.

5. Launch Splashtop and verify it works normally. 

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