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Datto RMM: Patch Data Is Incorrect

Nicholas Johnson

Last Updated: April 27, 2019 07:13

Topic

This article discusses troubleshooting steps for when patch data is incorrect in Datto RMM.

Environment

Datto RMM

Description

If patch data is incorrect on endpoint machines, follow these steps:

Refresh device information in the GUI

Ensure the displayed device information is up-to-date.

Check for Windows Updates on the device and compare

The Windows Updater on the device should show the same patches that are installed on the endpoint.

Gather information

If the issue persists, gather as much of the following information as possible before contacting Datto RMM Support:

UIDs of affected devices
date and time of issue
screenshot of correct data on device vs. on the platform
expected data vs. actual data
AEM Service Log files
device audit data (found at C:\programdata\centrastage\Auditsnapshot.XML)
Windows Update log

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