We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page.

Datto RMM: Patch Data Is Incorrect

Nicholas Johnson

Last Updated: November 19, 2019 18:30

Topic

This article discusses troubleshooting steps for when patch data is incorrect in Datto RMM.

Environment

Datto RMM

Description

If patch data is incorrect on endpoint machines, follow these steps:

Refresh device information in the GUI

Ensure the displayed device information is up-to-date.

Check for Windows Updates on the device and compare

The Windows Updater on the device should show the same patches that are installed on the endpoint.

Gather information

If the issue persists, gather as much of the following information as possible before contacting Datto RMM Support:

UIDs of affected devices
date and time of issue
screenshot of correct data on device vs. on the platform
expected data vs. actual data
AEM Service Log files
device audit data (found at C:\programdata\centrastage\Auditsnapshot.XML)
Windows Update log

Was this article helpful?

0 out of 1 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .
Still have questions? Get live help.

Datto Homepage