Datto RMM: The RMM agent will not install/uninstall on Linux

Issue

When I try to install or uninstall the Datto RMM Agent on Linux, the installation fails.

• Datto RMM

Cause

Installation issue causes

• A corrupt or incorrect version of Mono installed on the device
• Mono is missing from the device
• The device is not using bash as its default interpreter

Uninstallation issue cause

• A device not using bash as its default interpreter

Resolution

Installation issues

1. Open a Linux terminal and type the following command:
ls -al /bin/sh

If bash is not returned as the interpreter, you cannot use the following installation command:
sudo sh .sh

Instead, use:
sudo bash .sh

Uninstallation issues

1. Open a Linux terminal and type the following command:
ls -al /bin/sh

If bash is not returned as the interpreter, you cannot use the following uninstall command:
sudo sh uninst.sh

Instead, use:
sudo bash uninst.sh