Datto RMM: Failed Ticket Notification: Site not mapped to Autotask account



When Datto RMM attempts to create a ticket for a device, it fails and sends the failed ticket notification, "The profile you selected with UID XXX is not mapped to any Autotask account."


  • Datto RMM


The site hosting the device has no mapping rules in place, or it contains mapping rules which prevent it from syncing to an Autotask account.


Configure mapping rules that sync the site to an Autotask account:

1. In Datto RMM, navigate to SetupAutotaskEdit mapping rules....

2. Remove any Do Not Sync rules for sites hosting your affected devices.

Figure 1: Edit mapping rules (click to enlarge)

3. Create new rules that map the site to your Autotask account. For more information, read the Configure company (site) and resource (user) mapping section of our Autotask PSA Integration article.

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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