Datto RMM: How Do I Gather and Share Data on High Memory Use Issues by the Datto RMM Agent?

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Topic

This article describes how to gather data on high memory use issues by the Datto RMM agent and share it with Datto RMM Support.

Environment

  • Datto RMM

Description

If you experience high memory use by the Datto RMM agent, run the Microsoft RAMMap tool on the affected device and save the output for Datto RMM Support. 

Procedure

1. Run the utility tool when high energy use occurs.

2. Save the output and zip the .RMP file (it should compress to around 20% of original size).

3. Contact Datto RMM Support and open a service ticket. Attach the zipped .RMP file to the ticket. 

Additional Resources


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