ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Datto RMM: How Do I Gather and Share Data on High Memory Use Issues by the Datto RMM Agent?

Follow

Topic

This article describes how to gather data on high memory use issues by the Datto RMM agent and share it with Datto RMM Support.

Environment

  • Datto RMM

Description

If you experience high memory use by the Datto RMM agent, run the Microsoft RAMMap tool on the affected device and save the output for Datto RMM Support. 

Procedure

1. Run the utility tool when high energy use occurs.

2. Save the output and zip the .RMP file (it should compress to around 20% of original size).

3. Contact Datto RMM Support and open a service ticket. Attach the zipped .RMP file to the ticket. 

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.