Datto RMM: How Do I Find Console Logs on Mac OS?

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Question

How do I find the console logs containing information relevant to Datto RMM troubleshooting on Mac OS?

Environment

  • Datto RMM

Answer

When troubleshooting Datto RMM issues on Mac machines, Datto RMM Support frequently needs system and event information located in the Console logs. This article discusses how to find the logs, gather them, and send them to Support.

Finding the logs

1. On your Mac machine, press + space to launch the spotlight search, then type console and select the console in the menu.

Figure 1: Mac Spotlight Search (click to enlarge)

2. Right-click System Log in the left-hand menu, then select Reveal in Finder from the drop-down menu.

Figure 2: The Mac console (click to enlarge)

The system.log file will show as a file icon in the Log directory. Copy and paste it into your Datto RMM Support ticket. 

Figure 3: The log directory (click to enlarge)


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