Datto RMM: Splashtop error: "You'll need a new app to open this st-centrastage"

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Issue

When you try to run Splashtop on a Windows 10 device, you receive the error, "You'll need a new app to open this st-centrastage."

Environment

  • Datto RMM

Resolution

Remove the following Windows registry key, then reboot the Windows 10 device you tried to run Splashtop on:

32-bit

HKLM\Software\Splashtop Inc.\MSP Remote Support

64-bit

HKLM\Software\WOW6432Node\Splashtop Inc.\MSP Remote Support

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