Datto RMM: Splashtop icon no longer present in agent browser

Issue

When you launch the agent browser, the Splashtop icon is missing.

Environment

• Datto RMM

Resolution

Ensure that the Components tab in the agent browser contains the Splashtop Remote Screen Sharing integration component.

If the component is not in the Components tab

Browse to the ComStore and download the Splashtop Remote Screen Sharing component.

If the component is in the Components tab, but not in the agent browser

Remove the component from the Components tab and re-add Splashtop Remote Screen Sharing from the ComStore.

Additional Resources

• Splashtop Remote Screen Share Integration