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Datto RMM: Splashtop icon no longer present in agent browser

Ryan Murphy

Last Updated: November 21, 2019 14:40

Issue

When you launch the agent browser, the Splashtop icon is missing.

Environment

Datto RMM

Resolution

Ensure that the Components tab in the agent browser contains the Splashtop Remote Screen Sharing integration component.

If the component is not in the Components tab

Browse to the ComStore and download the Splashtop Remote Screen Sharing component.

If the component is in the Components tab, but not in the agent browser

Remove the component from the Components tab and re-add Splashtop Remote Screen Sharing from the ComStore.

Additional Resources

Splashtop Remote Screen Share Integration (Datto RMM Online Help)

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .
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