Datto RMM: Application Does Not Respond When Inputting a TOTP Token for Two-Factor Authentication

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Issue

When enabling two-factor authentication in Datto RMM, I input the initial TOTP token, but Datto RMM does not respond.

Environment

  • Datto RMM

Resolution

1. Remove all existing Datto RMM-related entries from Google Authenticator.

2. In Google Authenticator, wait for the 2FA token to expire. A new token will generate.

3. Enter the new token into Datto RMM.

On Android devices

1. On the device, navigate to Google Authenticator Menu.

2. Tap the three-dot menu icon in the upper right-hand corner of the screen, then select Settings.

3. Tap Time correction for codes.

4. Tap Sync now

Additional References

Google Authenticator Troubleshooting (external link)


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