Datto RMM: Restarting the Datto RMM agent

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Topic

This article describes the process for restarting the Datto RMM agent.

Environment

  • Datto RMM

Description

If you experience any performance issues with the Datto RMM Agent, restarting it is a good first troubleshooting step.

NOTE: When the Agent restarts, all of its associated services and processes will also restart.

Select the operating system of the affected endpoint to continue:

Windows-Based Operating Systems

Users of Windows-based operating systems have two options for restarting the Agent:

System Tray Method

  1. In the Windows system tray, locate the Datto RMM icon and right-click it.
  2. Click Restart to restart the Agent and all associated services and processes.

Microsoft Management Console Method

  1. Launch the Microsoft Management Console by navigating to Start → Control Panel → Administrative Tools → Services.
    • You can also open the Management Console from the Run prompt by entering services.msc in the Open box and clicking OK.
  2. Locate the service called CentraStage.
  3. Right-click the service's name and select Restart.

macOS-Based Operating Systems

  1. Click the Datto RMM Agent in the menu bar.
  2. Click Restart Agent.

Linux-Based Operating Systems

The Linux version of the Datto RMM Agent has no user interface. To restart the service, from a shell session, run any one of the following commands:

sudo service cag restart

or

sudo systemctl restart cag

or

sudo sh /opt/CentraStage/restart_cag

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