Datto RMM: How Do I Find the Datto RMM Log Files If the Agent Is Removed?

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Question

How do I find the Datto RMM log files if the agent has been removed?

Environment

  • Datto RMM

Answer

Log files are text files created by Datto RMM containing a detailed record of events in the Datto RMM Agent. You can use these log files for Agent troubleshooting and diagnosis. If the Agent becomes uninstalled, you can find its logs in the following locations:

  • Windows XP/2003
    %ALLUSERSPROFILE%\Application Data\CentraStage\Logs
  • Windows Vista / 2008 and later
    %ProgramData%\CentraStage\Logs
  • Mac and Linux
    /var/log

During the uninstall process on Windows machines, the Agent renames the log files in the format shown below. Mac and Linux log files retain their original naming conventions.

YYYYMMDDHHMMSS_log.txt

YYYYMMDDHHMMSS_log0.txt

YYYYMMDDHHMMSS_log1.txt

YYYYMMDDHHMMSS_log2.txt


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