Unable to receive two-factor authentication verification code through Google Voice

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Issue

When I try to log into the Datto Partner Portal via two-factor authentication and Google Voice, I do not get the confirmation call.

Environment

  • Datto Partner Portal
  • Two-Factor Authentication (2FA)

Resolution

To mitigate potential security risks, Datto does not recommend using solutions such as Google Voice with 2FA. However, if your organization requires this standard, proceed to the next section of this article.

Check Google Voice settings

  • In Google Voice account settings, make sure incoming calls are set to a phone number. If no phone number is set, the 2FA notification attempt will go straight to voice mail.
  • Make sure the Screen Calls option is turned off in Google Voice. If this option is on, the call will go unanswered for too long, and you will not receive the token.

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