Backups taken with the Datto Windows Agent fail with the error, "Backup failed because of a problem with making a backup request to the agent."
- Datto ALTO
- Datto SIRIS
- Datto Windows Agent
The Datto device could reach the Datto Windows Agent, but the backup job did not run because the Agent reported an error back to the device.
- Ensure that the Datto Windows Agent (DWA) application is running with system administrator privileges.
- Verify that the Datto services are being run as a system administrator.
- Make sure the system meets available memory and disk space requirements.
- Ensure that the paging file is appropriately sized (external link).
- Verify the system is healthy, and that the CPU is not overloaded.