When you try to start a backup for a system protected by the Datto Linux Agent, you receive the error message, BK203: "Backup failed because the agent was unable to initiate the backup job. "
- Datto ALTO
- Datto SIRIS
- Datto Linux Agent
The Datto appliance attempted to contact the agent on the protected machine, but it received an "Error 500 (Internal Server Error)" response.
- Ensure the Datto Linux Agent is running the latest version of the agent software.
- Make sure the Datto Linux Agent is properly installed on the protected machine.
- Verify the Datto device can reach the protected machine over your network.
- Make sure the Datto Linux Agent service is running on the protected machine. Use this command to refresh the service if necessary:
service dlad restart