When you attempt a backup of a machine protected by the Datto Mac Agent, you receive the error message, "Backup failed because the agent was unable to initiate the backup job."
- Datto SIRIS
- Datto ALTO
- Datto Mac Agent
The Datto appliance attempted to contact the agent on the protected machine, but it received an "Error 500 (Internal Server Error)" response.
- Verify that the Datto device can reach the protected machine over your network.
- Make sure that the Datto Mac Agent is properly installed on the protected machine, and that the agent icon in the dock is green.
- Ensure that your protected machine meets all requirements for running the Datto Mac Agent.