To enhance the security of your account, Datto has launched a new caller entitlement process. For more information, see Partner Authentication for Support Phone Calls.

Legacy Open Mesh: RADIUS Accounting Information May Be Inconsistent

Follow

Topic

This article describes potential inconsistencies in RADIUS reporting in firmware version 6.4 and earlier.

Environment

  • CloudTrax

Description

In firmware 6.4 and earlier, RADIUS accounting information may be inconsistent. This typically manifests as Accounting Stop messages not being sent, or Acct-Session-Time being reset upon the user disconnecting and reconnecting.

We're working to improve RADIUS accounting reporting in 6.5 firmware.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage