ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Legacy Open Mesh: A Client Device Is Not Choosing the Best Access Point or Band

Follow

Issue

A client device is not choosing the best access point or band.

Environment

  • Datto Access Points

Resolution

Choosing the best AP and band is a decision made by each client device. There is no 802.11 standard for AP selection, so each device is unique in how these decisions are made.

You can confirm which band and which AP your client device has connect from: [Manage > Clients]

You can also manually select which AP to connect to from the client by enabling the use access point name option from the SSID configuration options: [Configure > SSID X > Use Access Point Name]

You can also manually set unique names for an SSID using 2.4 GHz vs 5 GHz. [Configure > SSID X > Band: 2.4 GHz | 5 GHz | Both - Unique SSIDs]


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.