Legacy Open Mesh: Two Factor Authentication



This article describes two-factor authentication for CloudTrax.


  • CloudTrax


The User Management system has increased CloudTrax's security and accountability. Users under the UM system will now have the ability to add an additional layer of security in the form of Two-Factor Authentication (2FA). Like withdrawing money from an ATM, 2FA requires both a password (pin number) and a verified device (Debit Card) to access your account.


This feature requires our User Management System to be enabled first. If your account's login menu does not have a My Settings drop-down visible, you must Migrate your existing Master Account to User Management (UM) before you’ll be able to configure Two-Factor Authentication.

Adding 2FA to your account

1. Download Google Authenticator (iOS/Android) or Authy (iOS/Android) and finish their set-up process

2. From the User drop-down in CloudTrax, choose My Settings.

Figure 1: The User menu (click to enlarge)

3. Enable two-factor authentication

Figure 2: Two Factor Authentication settings (click to enlarge)

4. Add your Device to the list

Figure 3: The Add Device popup (click to enlarge)

5. Add an account in Google Authenticator or Authy

Figure 4: Add an account (click to enlarge)

6. Scan the QR Code shown in CloudTrax with your authentication app

Figure 5: The Add Account QR code (click to enlarge)

7. You will see your device added to your list and will see an entry for CloudTrax in your Authentication app.


Figure 6: The device listing in CloudTrax (click to enlarge)

Figure 7: The authenticator app (click to enlarge)

8. Save changes in CloudTrax

9. Log out of CloudTrax, then log back in. After entering your password the system will prompt you for the six-digit code shown in your Authentication app.


  • The app generates a new code every 30 seconds.
  • The six-digit code is time-based, so if your device's clock is wrong, the app will generate an incorrect key
  • After 20 attempts your account will become locked. You will need to contact your administrator to disable and re-enable 2FA on your account to reset the attempt counter.



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