Legacy Open Mesh: Monitoring, Management and Troubleshooting



This article describes monitoring, management and troubleshooting for Datto Networks


  • CloudTrax


With your network running and customized, you can now monitor its usage and status by selecting the Network Status link. Here’s an overview of the tools available:

Network Usage graph at the top of the page shows the number of users on SSID#1 and the amount of upload and download traffic.

Node Map shows the relationship of the nodes to each other on a map.

Node List gives details on each individual node.

Node Outages Chart shows the check-in status of a node using colors.

Users List shows all users connected to the network.

Network Diagram shows how all nodes relate to each other.

You can use each of these tools to see how your network is doing and troubleshoot issues.

Troubleshooting in CloudTrax

Have you have created a strong, healthy network? While there are plenty of diagnostic tools available, the following two are most telling:

On the Node Outages Chart: dark/light green indicate a gateway/repeater is online and hasn't missed a check-in, yellow indicates a node has lost contact with the mesh and is in lonely/orphan mode, pink is when a node needs re-pairing (update of network settings), and gray indicates it's down, offline or has missed check-ins.

On the Node Map: (click on a node, then select Neighbors) all nodes will have at least one (preferably two) connections with an RSSI of 17 or more. If not, you need to reposition your node closer to the others or in a better line through fewer walls. You may need to add new nodes.

On the Node List: the number of Hops should be three or less (fewer is better). If not, you need to add additional gateways or reposition nodes.

Troubleshooting with your device with lights

The lights on your Cloudtrax-compatible device can tell you a lot about how that device is functioning. For example, when you are looking at the front of an OM2P, you will see (from right to left):

  1. Power light
  2. Ethernet port 1 link light
  3. Ethernet port 2 link light
  4. Mesh quality light (signal bars)
Quick Tip: Using RSSI to position nodes

From the Network Status screen in CloudTrax, click on any node to see its name, throughput and connection to other nodes.

All of your nodes should have an RSSI of at least 17 (preferably 20+)to one or more nodes. If not, try repositioning them closer or add more nodes.

The mesh quality light will show three colors: red, yellow and green. Gateways act differently than repeaters, as shown below:


  • No color until DHCP address received
  • Red solid if Internet check fails,
  • Green blink if Internet works


  • No color until speed test
  • Red solid if speed is less than 1 Mbps
  • Yellow solid if speed is between 1 Mbps and 2.5 Mbps
  • Green blink if speed is greater than 2.5 Mbps

If you are using the MR500, the LED light furthest to the left indicates status. The light will be solid blue once Wi-Fi is up, and blink blue if Internet access works (either as gateway or repeater with speed above 1 Mbps).

Need additional help?

To learn more about planning and optimizing your network, download the Cloudtrax Network Planning Guide.

To learn more about CloudTrax’s splash page feature, download the Using the Splash Page Editor Guide.

To learn more about CloudTrax’s vouchers feature, download the Using Vouchers in CloudTrax Guide.

To learn more about integrating vouchers with PayPal, download the Using PayPal in CloudTrax Guide.

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