This article describes the Troubleshooting Tools page for Open Mesh Switches.
- Datto Network Manager
- Open Mesh Switches
Datto Network Manager provides a variety of troubleshooting tools to assess the status of switches on your network.
1. Navigate to Manage -> Switches, and select a switch.
2. Click on Tools, as seen in Figure 1.
Figure 1: Tools
This will direct you to the Troubleshooting Tools page. The following information, troubleshooting tools, and actions are available:
The following information about your switch is presented in the troubleshooting page, as seen in Figure 2:
Figure 2: Hardware Information
- Name: This displays the name of your switch.
- Description: This displays the descriptor of your switch.
- Model: This displays the model of your switch.
- MAC: This displays the MAC address of your switch.
- IP: This displays the IP address of your switch.
- Firmware Version: This displays the firmware version your switch is running.
Click the Reboot button as seen in Figure 3 to reboot your switch. This is always present within the Troubleshooting Tools page.
Figure 3: Reboot
Cable Diagnostics will display the status of each pair present within the Ethernet cable that connects the switch to another node.
To run the tool, follow these steps:
1. Select Cable Diagnostics in the Tool dropdrown, as seen Figure 4.
2. Select the port you wish to run the test on, as seen in Figure 4.
3. Click the Run test on port button, as seen in Figure 4.
Figure 4: Setting up Cable Diagonstics
The following information displays when the test is run, as seen in Figure 5:
Figure 5: Cable Diagnostics
- Pair: This displays the pair tested on within the Ethernet cable.
- Status: This displays the status of the pair.
- Estimated length: This displays the estimated length of the pair in meters. This may be inaccurate when 'OK' is displayed.
LLDP Neighbors will display information about all devices broadcasting information over LLDP. Follow the steps in the Switches: LLDP article to enable this feature.
To show LLDP Neighbors, select it from the Tool dropdown as seen in Figure 6.
Figure 6: Selecting LLDP Neighbors
The following LLDP data will display, as seen in Figure 7:
Figure 7: One LLDP Neighbor
- Port: Displays the active port the device is using.
- Chassis ID Subtype: Displays the subtype of the Chassis ID (typically the MAC address).
- Chassis ID: Displays the Chassis ID (typically the MAC address).
- Port ID Subtype:
- System Name: Displays the user-configured name of the device.
- Advertised Capabilities: Displays all speeds the device's node can transmit data over, and whether it is half or full duplex.
Ping will test the reachability of a host or IP address.
To run the Ping tool, follow these steps:
1. Select the Ping tool from the Tool dropdown, as seen in Figure 8.
2. Enter an IP address or hostname, as seen in Figure 8.
3. Click the Ping button, as seen in Figure 8.
Figure 8: An example Ping test successfully reaching an IP address
Traceroute will display the full path to an IP address or a hostname, and the number hops taken to reach it.
To run the Traceroute tool, follow these steps:
1. Select the Traceroute tool from the Tool dropdown,.
2. Enter an IP address or hostname.
3. Click the Traceroute button.
Figure 9: An example Traceroute displaying all hops to Google.com
Connected Devices displays all devices connecting to your switch.
To display connected devices, select Connected Devices from the Tool dropdown.
When displaying connected devices, the page will show the connecting port, the MAC address of the device, and its manufacturer, as seen in Figure 13.
Figure 10: Connected devices