ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Datto Windows Agent: Constant Diffmerges on French Windows Endpoints

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Issue

Every backup for a protected endpoint running a French-language version of Windows and a Datto Windows Agent installation below Version 2.1 results in a differential merge.

Environment

  • Datto Windows Agent (versions below 2.1)
  • Windows Server 2012 (French)
  • Windows 10 (French)

Cause

Releases of the Datto Windows Agent software older than Version 2.1 are incompatible with versions of Windows localized in French.

Resolution

Follow the process described in Updating to Datto Windows Agent Version 2.1 to update the backup software on the protected machine to a supported version.

Additional Resources


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