Legacy Open Mesh: What Does the API Error “Exception: Key Not Found” Mean?



What does the API error "Exception: key not found" mean?


  • CloudTrax


If you receive an error response with the message "Exception: key not found", it means there is a problem with the key/secret pair you're using to make your request. Please double check your key/secret pair is correct, and you are generating the authorization and signature headers correctly.

If you are using a key/secret pair from your User Management account, ensure you are connecting to api-v2.cloudtrax.com instead of api.cloudtrax.com.

Error example:

  "errors": [
      "code": 1000,
      "context": "getAuthDataByKey",
      "details": "",
      "message": "Exception: key not found",
      "values": {
        "reason": "key not found"

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage