ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Legacy Open Mesh: Why Is My A40 or A60 Access Point Flashing Yellow?

Follow

Question

Why is my A40 or A60 access point flashing yellow?

Environment

  • Datto A40 Access Point
  • Datto A60 Access Point

Answer

An A-Series access point flashing yellow indicates it is not paired with a CloudTrax network. Check your CloudTrax network to verify the access point is not asking to be "re-paired" with the network.

If the access point is not asking to be re-paired, please double check the MAC address of the access point and ensure it was entered into CloudTrax correctly.

If the MAC address is correct, please try a pinhole reset or re-flash the firmware.

If you've tried all of the above, and the access point continues to flash yellow please open a ticket with support.

 


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.