Legacy Open Mesh: CloudTrax Server Status



This article states the current status of the CloudTrax server.


  • CloudTrax


Current Status: UP

Past notices:

12/4/2018 - From 4:30PM - 6:30PM Pacific time G200 router check-in servers experienced a disruption. G200 router's were unable to check into CloudTrax during this time. Check-in and traffic data during this period will be incomplete or inaccurate.

11/7/2018 - From 1:34PM - 1:45PM Pacific time CloudTrax servers experienced a minor disruption. Check-in and traffic data during this period may be incomplete or inaccurate.

10/31/2018 - From 12:00PM - 1:00PM Pacific time CloudTrax servers experienced a disruption, which prevented devices from checking in during this period. Check-in and traffic data during this period may be incomplete or inaccurate.

04/22/2018 - A delay in processing client and traffic data has resulted in some graphs being empty. This should be resolved shortly.

03/29/2018 - CloudTrax experienced disruption between 04:00PM PST and 04:25PM PST (GMT+7) which prevented APs from reporting their usage to our servers.

User accounts were also unable to login to the dashboard to manage or view networks. Local operation of APs were unaffected and there wasn’t an impact to WiFi service, however you’ll notice a gap in reporting and a brief outage will appear during this time.

7/27/2016 - 10:00AM PST - Cloudtrax is currently experiencing downtime due to a database issue. We are working on restoring Cloudtrax and will update this article periodically with updates.

11/30/2015 - 2:00PM PST - Some CloudTrax networks will have a visible gap in usage/uptime reporting over a ~12 hour period of time. This is a check-in server issue that we've since addressed and are working on a permanent fix to avoid in the future. Local access point operation remained unaffected.

11/19/2015 – Our data center experienced an internet connectivity issue with an external provider between 9:05AM and 10:19AM PST. As a result, some networks may have appeared offline even though they remained functional and without interruption. Alert emails also may have been inadvertently sent.

08/26/2015 – CloudTrax data collection was briefly interrupted in the afternoon (PST) during minor maintenance. You may have seen gaps in recorded traffic data which would lead to false reporting of node outages; services were not interrupted during this time.

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