To enhance the security of your account, Datto has launched a new caller entitlement process. For more information, see Partner Authentication for Support Phone Calls.

I have unchecked 'disable upgrades' and a new firmware version is out. Why won't my network upgrade?

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Note: The below information applies to all 4xx and earlier firmware. For 5xx, and 6.x firmware, upgrades happen on a per-AP basis. 

In order to avoid orphaned access points (access points that aren't at the same firmware version as the rest of the network) on pre-5xx firmware versions, CloudTrax won't start to upgrade until all access points on your network are online. Bring all access points online or remove offline access points from your network to start the upgrade.

 


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