Datto Network Manager: Using iOS devices with AirPrint-enabled wireless printers on a Datto Network

Follow

Topic

This article discusses connecting iOS devices to AirPrint-enabled wireless printers over a Datto network. Use this article to assist with communication issues between iOs devices and AirPrint-enabled printers.

Environment

  • Datto Network Manager

Description

To ensure that iOS devices can connect to AirPrint-enabled printers on your Datto network, configure the following settings:

Networks with unbridged SSIDs

Ensure Client isolation and Block LAN access are disabled

1. In the Navigation menu, click the SSID on which the printer resides.

mceclip0.pngFigure 1: The Navigation menu (click to enlarge)

2. On the SSID's status screen, click the Advanced tab, then toggle Block LAN access and Client isolation to off.

mceclip4.pngFigure 2: SSID advanced options (click to enlarge)

Enable IGMP Proxy

iOS devices use multicast DNS to communicate with AirPrint. The IGMP Proxy setting lets multicast traffic traverse the LAN. 

1. In the Navigation menu, open the options for Access Points and click Advanced.

mceclip2.pngFigure 3: Access Point advanced options in the Navigation menu (click to enlarge)

2. Scroll down to the IGMP Proxy option and toggle it on, then click the Save Changes button in the upper right-hand corner of the screen.

mceclip3.pngFigure 4: Access Points advanced options (click to enlarge) 

After updating your network settings, allow 5-10 minutes for any configuration changes to take effect across your access points. 

Networks with SSIDs bridged to the LAN

Ensure resources on the LAN can access the printer.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage