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Legacy Open Mesh: Key Re-pair

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Issue

In the CloudTrax interface, you get the error, "access point(s) on this network need to be re-paired with CloudTrax."

Environment

  • CloudTrax

Cause

You'll receive this error if there's a key synchronization problem preventing a device from properly retrieving its configuration from CloudTrax. This most commonly occurs after performing a pinhole reset or re-flashing the firmware on the AP.

Resolution

You can fix this by pressing the "Re-Pair Now" button from the banner that appears in your dashboard.

Once you've initiated a re-pair, CloudTrax will send a new key to the AP or Switch which should clear the error message within two check-ins (~5-10 minutes).

Note: If this is a brand new device being installed, the error should only briefly appear before pairing itself automatically. 


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