Legacy Open Mesh: Key Re-pair



In the CloudTrax interface, you see the error message, "Access point(s) on this network need to be re-paired with CloudTrax."


  • CloudTrax


You'll receive this error if there's a key synchronization problem preventing a device from properly retrieving its configuration from CloudTrax. This most commonly occurs after performing a pinhole reset or re-flashing the firmware on the AP.


You can fix this by pressing the "Re-Pair Now" button from the banner that appears in your dashboard.

mceclip0.pngFigure 1: Re-pair now (click to enlarge)

Once you've initiated a re-pair, CloudTrax will send a new key to the AP or Switch which should clear the error message within two check-ins (~5-10 minutes).

Note: If this is a brand new device being installed, the error should only briefly appear before pairing itself automatically. 

Was this article helpful?

0 out of 1 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage