Upgrade Access Points Firmware


Firmware upgrades happen automatically, over the air. If you are experiencing any difficulties upgrading your nodes to the latest firmware, please make sure the following is true:


1. Automatic Upgrades is selected

In the "Configure > Maintenance" page of CloudTrax make sure "Automatic Upgrades" is enabled.

If you want to upgrade to a newer firmware version, also ensure you've selected the correct version from the dropdown.


2.  There are no nodes with low memory

All of your nodes must show greater than 6 MB of available memory.  You can check this by clicking on "More Node Details" and looking under the "Load / memfree" column.  The value you are looking for is the bottom number. 

Fix: Give the unit a reboot to free up enough memory to complete the upgrade.

3.  You've allowed the maintenance window to run

To minimize network disruptions, CloudTrax will only perform network maintenance during the maintenance window you set. If you enable automatic upgrades, your network will update during the next maintenance window. To have it upgrade immediately, click the upgrade now button. 

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage