Legacy Open Mesh: POE gateway acts like a repeater instead of a gateway



The PoE node behaves like a repeater instead of a gateway.


  • CloudTrax



One of my nodes running over POE is currently acting as a Repeater instead of a Gateway. I have connected my laptop to the connection and have confirmed we have Internet connectivity. We tried using another node and the same thing happens; Power, WLAN, but no Internet light. It just acts as a regular old node in CloudTrax. What could be the issue?


The sequence you start things up is absolutely critical. When you are first installing the node confirm that your Router/Switch is powered up and actively handing out DHCP adresses. Only after your Router/Switch are turned on, you can plug the lan connection into the node. (If you are running your Category 5/5e/6 cable over 100m or 300 feet this may also cause disruption in connectivity)

When your node first turns on it will sense whether or not a live Internet connection is available.  If there is an available connection, it will acquire a DHCP address provided by the router to establish the connection and configure itself to Gateway mode.

If the router does not issue IP addresses using DHCP then the node will decide it cannot connect to the network and it switches to repeater mode. It will then acquire an address from another repeater or gateway node relay.

I would suggest the following troubleshooting steps: 

1. Double-check that you have Internet connectivity through that ethernet line. If your laptop has wireless enabled it will receive all transmissions through the wireless network instead of your laptops Ethernet jack. There could be a good chance that the wire may be cross-wired (If wired manually). This means it may be receiving power, but not data.

2. Make sure your Ethernet cable run is no longer than the ANSI/TIA/EIA standard of 100m or aproximately 300 feet. Anything past this distance is HIGHLY suceptible to data distortion, cross-talk, and interference which can all lead to connectivity problems.

I would also suggest testing the node in a location which is confirm working. If the node correctly works, you can rule out any problems with the device itself and pin-point the problem to your connection.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage