Partner Portal: New Recovery Launchpad: Cloud Restore Compatibility With Legacy Recovery Launchpad



This article explains cloud restore compatibility between the new Recovery Launchpad and legacy Recovery Launchpad


  • Datto ALTO
  • Datto SIRIS
  • Datto Partner Portal


Cloud restores created in the legacy Recovery Launchpad will not work when accessed through the new Recovery Launchpad, and vice-versa. If you try to a restore with the incompatible version of Recovery Launchpad, you will see the error message, "Restore created with new Recovery Launchpad. Go to new Recovery Launchpad to access.

New Recovery Launchpad access is not available for client user accounts.

Figure 1: Recovery Launchpad 1.0 (click to enlarge)

Accessing the restore

To access the restore, open it in the version of Recovery Launchpad in which it was created.

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