Partner Portal: Recovery Launchpad 2.0: Cloud Restore Compatibility With Recovery Launchpad 1.0

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Topic

This article explains cloud restore compatibility between Recovery Launchpad 1.0 and Recovery Launchpad 2.0.

Environment

  • Datto ALTO
  • Datto SIRIS
  • Datto Partner Portal

Description

Recovery Launchpad 2.0 is a successor to Recovery Launchpad. It is currently being developed and not yet available to partners. At this time, cloud restores created in Recovery Launchpad 1.0 will not work when accessed through Recovery Launchpad 2.0, and vice-versa. If you try to a restore with the incompatible version of Recovery Launchpad, you will see the error message, "Restore created with new Recovery Launchpad. Go to new Recovery Launchpad to access.

Recovery Launchpad 2.0 access is not available for client user accounts.

Figure 1: Recovery Launchpad 1.0 (click to enlarge)

Accessing the restore

To access the restore, open it in the version of Recovery Launchpad in which it was created.

Additional Resources


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