Datto Partner Portal: Organization Settings



This article describes IP management on your account's Organization Settings page in the Datto Partner Portal.


  • Datto Partner Portal


 Users with Administrator-level accounts can manage IP addresses on the Organization Settings page. 

Organization Settings are currently only available for Admin users that have a single Datto account tied to an email address. We will support users that have multiple Portal accounts in the near future. 

Accessing the Organization Settings page

1. Click the reseller account dropdown in the upper-right corner of the Partner Portal ribbon, then click User Settings.

mceclip0.pngFigure 1: The Datto Partner Portal (click to enlarge)

Click the Organization Settings button on the User Settings page.

mceclip0.pngFigure 2: The User Settings page (click to enlarge)

Using organization settings

The Organization Settings page allows administrators to:

  • View the IP addresses most frequently used to access their accounts from within their organization
  • Whitelist frequently used IP addresses for streamlined account access with fewer authentication requests
  • Blacklist IP addresses that do not have permission to access internal accounts
  • Set custom email alerts to warn specified users when malicious IP addresses attempt to log into internal accounts

Updates made to the Organization Page page apply to all accounts under the organization.

image__10_.pngFigure 3: The Organization Settings page (click to enlarge)

Managing Login Addresses

Frequently used IP addresses

The Datto Partner Portal automatically detects the IP addresses from which logins most commonly occur. The Frequently Used IPs card displays:

  • The login IP address
  • The username associated with that IP address
  • The physical location from which the login occurred
  • Your current IP address, with the option to whitelist it

Banners_and_Alerts_and_IP_Protocol_sketch__1_.pngFigure 4: Frequently Used IP Addresses (click to enlarge)

Whitelisting IP Addresses

Users logging in from trusted IP addresses can be whitelisted, allowing the user to bypass 2FA for three weeks.  Click the Whitelist link under Manage IP Login Addresses to whitelist an IP address. Click the trash can icon next to a line of IP address information to remove whitelisting for that address.

On their first login, whitelisted users will still be required to complete the 2FA process. After authenticating, they will not be prompted to complete the process again for three weeks.

Figure 5: The Whitelisted IPs card (click to enlarge)

Blacklisting IP addresses

You can blacklist IP addresses that you wish to keep separate from Datto, preventing users on those networks from logging into internal accounts. Click the Blacklist link under Manage IP Login Addresses to blacklist an IP address. Click the trash can icon next to a line of IP address information to remove blacklisting for that address.

IP_Protocol_sketch.pngFigure 6: The Blacklisted IPs card (click to enlarge)

Datto Threat Intelligence

Our Datto Threat Intelligence feature automatically blocks traffic from known Tor nodes and blacklists their IP addresses. See our Datto Partner Portal: Tor Node Blocking With Datto Threat Intelligence article to learn more.

Additional Resources 

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.