Partner Portal: "Datto has detected a login from a new location" email

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Issue

You receive an email from noreply@datto.com with a message similar to the following: "Login from New IP Address. Datto has detected a login from a new location. Was this you? If so, please disregard this email. If this wasn't you, please reset your password or contact Datto Support to keep your Datto account safe."

Environment

  • Datto Partner Portal

Cause

Datto's authentication server detected your Partner Portal account logging into http://partners.dattobackup.com from an IP address that it has not recorded you logging in from previously.

Resolution

If you have opted into Partner Portal email alerts, Datto will send you a security notification similar to the example shown in Figure 1 any time that our servers detect your account logging into the Partner Portal from an unrecognized IP address. Should you receive an alert, Datto recommends performing the following steps to ensure the security of your account.

1. Review the IP address and the time stamp shown in the email. If you recognize the IP address and the login time shown, no further action is necessary on your part.

NOTE: Logging into the Partner Portal from a device that uses a temporary IP address lease, such as a smartphone, may trigger a portal alert. When reviewing the notification, keep this information in mind.

2. If you do not recognize the login activity, your account may have been compromised by an attacker. Reset your Partner Portal password immediately. Review your account for any signs of malicious activity.

3. For added security, Datto also recommends enabling Two-Factor Authentication (2FA) for your entire organization.

4. If you have further questions or require additional security-related assistance, contact Datto Technical Support.

Figure 1: Example Partner Portal alert (click to enlarge)


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