ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Custom Site-to-Site VPN Connections Unavailable



When you attempt to initiate a custom site-to-site VPN connection from a Datto D200 or Open Mesh G200 router, the tunnel will establish, but traffic will not pass between sites.


  • Datto D200 Router
  • Open Mesh G200 Router


Datto is aware of an issue impacting custom site-to-site VPN connections. We are diligently working to resolve this issue. In the short term, the "Custom site-to-site" UI element will be unavailable for D200 and G200 use. We apologize for any inconvenience that this may cause. If you require additional assistance, please contact Datto Technical Support.

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