ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Custom Site-to-Site VPN Connections Unavailable

Follow

Issue

When you attempt to initiate a custom site-to-site VPN connection from a Datto D200 or Open Mesh G200 router, the tunnel will establish, but traffic will not pass between sites.

Environment

  • Datto D200 Router
  • Open Mesh G200 Router

Resolution

Datto is aware of an issue impacting custom site-to-site VPN connections. We are diligently working to resolve this issue. In the short term, the "Custom site-to-site" UI element will be unavailable for D200 and G200 use. We apologize for any inconvenience that this may cause. If you require additional assistance, please contact Datto Technical Support.


Was this article helpful?

2 out of 2 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.