ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Backupify/Datto SaaS Protection 2.0: Why Do My Backups Say “Pending” When I Click the Users Tab in My Account?



Why do my backups say "Pending" when I click the Users tab in my account?


  • Backupify/Datto Saas Protection 2.0 for Office 365
  • Backupify/Datto Saas Protection 2.0 for G Suite


Backups report as "pending" in your account when you click the Users tab from the status page because your account is on our 2.0 platform.

Clicking the Users tab will bring you to our legacy platform. This UI will only report backups taking place on our 1.0 system.

To view backup information for your account, you will need view each service individually from the Saas Backup Status page on the Partner Portal, and search by user within the service.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.