Backupify/Datto SaaS Protection 2.0 for Office 365 & G Suite: Why do I get a 500 error when attempting to access my account?

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Issue

Why do I get a 500 error when attempting to access my account?

Environment

  • Backupify/Datto SaaS Protection 2.0 for Office 365
  • Backupify/Datto SaaS Protection 2.0 for G Suite

Cause

The error may be due to a browser cache issue.

Resolution

  1. Close out of your current browsing session.
  2. Open a new browser in an incognito or private window.
  3. Attempt to access your account.

If the Chrome Incognito Window or Firefox Private Browsing Window resolves the issue, then you should clear the browser cookies from your regular session. 

If these steps do not resolve the issue, please contact Backupify support.


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