Cloud Continuity for PCs: Removing An Agent



This article describes the process for removing a Datto Cloud Continuity for PCs agent and all of its backups.


  • Datto Cloud Continuity for PCs


1. Navigate to the Cloud Continuity Status page in the Datto Partner Portal.

2. Select the Agent Management Menu next to the dataset that you wish to delete, and then click Delete agent, as shown in Figure 1.

mceclip0.pngFigure 1: Agent Management Menu → Delete Agent (click to enlarge)

3. You will see the prompt shown in Figure 2. To proceed with the deletion, enter DELETE MY CLOUD DATA in the Confirm box, and then click Delete Agent. If you do not wish to proceed, click Cancel.

Deleting an agent dataset is irreversible; doing so will permanently remove the backup chain and all of its snapshots from the Datto Cloud. Be absolutely certain that you wish to proceed.

mceclip2.pngFigure 2: Delete Agent prompt (click to enlarge)

4. The Success confirmation will appear.

mceclip3.pngFigure 3: Success confirmation (click to enlarge)

4. The selected agent will enter a Deleting status, as shown in Figure 4. Once the cloud server finishes removing it, the dataset will no longer appear in your Agents list.

mceclip4.pngFigure 4: Deleting (click to enlarge)

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